Frequently asked questions

Edumentors.co.uk is an online tutoring platform connecting school students with tutors from UK's top universities. These successful tutors speak the same language with kids and provide the best learning experience to help students achieve highest results.

We carefully select our tutors from prestigious universities like Oxford, Cambridge, and Warwick. These tutors have excelled in the same exams you are preparing for and are eager to share their subject knowledge and effective exam techniques with you.

You need to register on Edumentors website as a Student and if your parents are paying for your sessions, you will need to add their details too. Click here to register:

It depends on your age. If you are considered an adult, then you can go ahead and register as a Parent, but if you are still legally dependent on your parents or guardians, we are required to collect their consent on keeping your records.

While your profile is being approved, you can't book sessions or chat with tutors yet. However, feel free to browse through tutors' profiles and explore their expertise. You can send your parents a quick reminder to finish setting up their profile or send them a link to your preferred tutor’s profile and ask them to book a free trial session

If your parent does not approve your profile within 30 days, your account will be deactivated and your details will be deleted. You can always re-register if you decide to join us again and ask your parents to approve your account the next time

If you want to book a session, it's required for your parent to sign up on the Edumentors platform and give their approval for your profile. As a Student, you won't have the ability to book sessions on your own. Your parents will need to make all the bookings to pay for them.

Yes! We offer free 15-minute trial sessions with tutors of your choice. Free trials gives you a chance to chat with the tutors, discuss your goals and confidently book sessions afterwards.

Online tutoring sessions offer many benefits compared to in-person sessions, especially for students like you. These advantages include convenience, flexibility, the ability to connect with expert tutors, interactive tools, and even cost savings. By choosing online tutoring, you have the freedom to study from anywhere, at any time, and take advantage of a variety of resources. Most importantly, online tutoring gives you an opportunity to study with the best tutor who are studying at the UK's top universities.

Absolutely! You can easily request a reschedule through the platform. Once the tutor approves it, the session will be updated with a new time on your calendar. If you have already been charged for the rescheduled session, you won't be charged again. Please note that you can only reschedule sessions that have not been completed yet and you need to ask for rescheduling at least 24-hr before the session start time

First of all, 98% of our customers are satisfied with their tutors and see great progress! However, if you’re still not satisfied, we will do our best to find a substitute tutor based on the feedback we receive from you. At Edumentors, we strive to provide you with the best tutoring experience. Your learning journey is our top priority.